Office Policies

Please click the following link to request an appointment: https://hayneshealthwellness.com/new-patient-intake-form/
After requesting an appointment, you will be contacted by our intake coordinator within 2 business days to determine if our practice is a good fit. Some clients require a higher level of care than our providers can give in a small practice setting. If this is the case, you will be given information on alternative resources in the area.
After your appointment is confirmed, all new clients are required to complete new client registration form(s) and provide photo identification (ex. driver’s license, state ID) using our secure platform. You will be provided with registration information for the portal, after your appointment is confirmed.
A nonrefundable deposit of 50% of the visit is required to secure all new client appointments. The remaining balance of the appointment is due on the day of service. If the appointment needs to be rescheduled, and is rescheduled at least 24 hours prior to the visit, the deposit can be applied to the rescheduled date.

We accept VISA, Mastercard, Discover, American Express, and FSA/HSA cards.
We require that a card be kept on file via our secure online portal for all payments and we require that balances be paid in full before additional visits can be scheduled.
All payments are due in full on the day of service and are processed automatically.
We do not accept insurance however we would be happy to provide you with documentation that can be submitted for possible reimbursement for out-of-network providers. You will need to contact your insurance company to see if they provide this coverage and what deductibles must be met for reimbursement.

Appointment cancellations require 24 hour advance notice excluding weekends and holidays.
Monday visits will need to be canceled by the preceding Friday and holidays on the business day preceding the holiday.
No shows and late cancellations will be charged the full session fee.

We recommend that all clients that require medication management be in therapy as a part of their treatment plan. Medication can take 4-6 weeks, or longer to start working so therapy can help complement medication treatment.
We require all clients that receive medication management, to be seen at least every 90 days. This is to ensure that you are tolerating your medication(s), to evaluate for effectiveness, and make any needed adjustments. This is also a requirement for certain controlled medications. Please ensure that you have a follow up appointment scheduled before your medication runs out.
Prior authorizations may be required by your insurance company for medications prescribed that are not listed on your formulary. To facilitate this process, please provide us with a copy of your insurance formulary (preferred medications your insurance plan will cover) if your insurance company requires prior authorization.

Clients may be seen in person or via telehealth. We utilize a secure HIPAA compliant online platform for telehealth services.
It is recommended that you have a reliable internet connection and a location with sufficient lighting and privacy that is free from distractions or intrusions for all telehealth visits.

We do not offer crisis or emergency services/appointments. If you are having active thoughts of harming yourself or others, please contact 911 or the crisis hotline now at: 1-800-273-8255 . Clients having mental health emergencies should go to the nearest emergency department.
We do not treat clients that require detox or treatment for substance abuse.
We do not treat children under 10 years old.
We are not able to see clients for worker’s compensation claims.
You must be an established client for at least 6 months (seen routinely) before we can complete disability/FMLA paperwork.